Frequently Asked Questions

inventory_2 What supplies do you bring? expand_more

We bring everything! Our team arrives fully equipped with professional-grade, eco-friendly cleaning solutions, HEPA-filter vacuums, and color-coded microfiber cloths to prevent cross-contamination. You don't need to lift a finger.

edit_calendar Can I customize my cleaning plan? expand_more

Absolutely. We understand every home is unique. You can add "priority areas" or specific tasks like interior oven cleaning, windows, or laundry through our booking portal or by leaving notes for your cleaner.

ads_click How do I book an appointment? expand_more

Booking takes less than 60 seconds. Simply click "Get a Quote," enter your home's details, select a date and time that works for you, and confirm with your payment details. You'll receive an instant confirmation email.

verified_user Are your cleaners background-checked? expand_more

Safety is our top priority. Every professional on our platform undergoes a rigorous 5-step vetting process, including in-person interviews, nationwide criminal background checks, and reference verification.

event_busy What is your cancellation policy? expand_more

We offer free cancellations or rescheduling up to 24 hours before your appointment. Cancellations made within less than 24 hours may incur a small fee to compensate our cleaners for their reserved time.

home_pin Do I need to be home during the cleaning? expand_more

Most of our clients prefer to be away. You can provide entry instructions during booking (e.g., hidden key, door code, or concierge access). We'll lock up and notify you once the transformation is complete.

map What areas of Seattle do you cover? expand_more

We cover all of Seattle proper, including Capitol Hill, Queen Anne, Ballard, Fremont, and West Seattle, as well as Bellevue, Redmond, and Kirkland on the Eastside.

pets How do you handle pets? expand_more

We love pets! Our cleaners are trained to be pet-friendly. We just ask that you let us know if your furry friend has any anxiety or if they need to be kept in a specific room during the session.