Privacy Policy

This website (cleannow.pro) and the cleanNow cleaning and exterior services are operated by RockBase Solutions LLC, a Washington limited liability company (“cleanNow,” “we,” “us,” or “our”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or requesting a service, you agree to the practices described here.

Information We Collect

We collect information you provide directly when you request a quote, book a service, or contact us, including:

• Contact details — your name, phone number, and email address.
• Service details — your service address and any information you share about the job (surfaces, property type, notes).
• Communications — messages you send us by form, email, phone, or text.

We also automatically collect limited technical information when you visit the site, such as your IP address, browser type, pages viewed, and referring page, through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your request, prepare an estimate, and schedule and provide the service;
• Contact you about your booking by phone, text message, or email;
• Process payments and keep records of the work performed;
• Improve our website, services, and customer experience;
• Send service-related updates and, where permitted, occasional offers you can opt out of;
• Comply with legal obligations and protect our rights.

Phone Calls and Text Messages

When you provide your phone number, you agree that we may call or text you about your quote request and booking, including to confirm availability, arrange access, and follow up. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP; we may still send transactional messages related to a service you requested.

How We Share Information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers — trusted vendors that help us operate (e.g., scheduling, messaging, hosting, and payment processing), under confidentiality obligations;
• Legal reasons — when required by law, subpoena, or to protect the safety, rights, or property of cleanNow, our customers, or others;
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice as required by law.

Cookies

Our site uses cookies and similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features of the site.

Data Retention

We keep your information for as long as needed to provide services, maintain business and tax records, resolve disputes, and comply with our legal obligations. When it is no longer needed, we securely delete or anonymize it.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You may request to access, correct, or delete the personal information we hold about you, and you may opt out of marketing communications. Depending on where you live, you may have additional rights under applicable privacy laws (such as the Washington My Health My Data Act or the California Consumer Privacy Act). To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Third-Party Links

Our website may link to other sites we do not control. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised. Changes take effect when posted on this page.

Contact Us

If you have questions about this Privacy Policy or your information, contact us: